Frequently Asked Questions About Our Terms
You must be of legal age in your region where local law permits. You must provide true identity information during registration. If you're under the legal age or we discover false information, your account will be suspended and funds withheld pending verification. Multiple accounts by the same person are not allowed.
Violations like fraud, bonus abuse, using automation tools or violating local laws can result in account suspension, game restrictions or permanent closure. If we close your account, we'll explain why. Funds in your account remain yours and can be withdrawn if the violation is minor.
Yes. You can close your account immediately through account settings or by asking support. Any remaining balance will be withdrawn to your registered payment method within two business days. A closed account cannot be reopened; you'd need to register again.
Deposits via DANA, OVO, GoPay and QRIS are processed by licensed payment partners. Your withdrawal is verified against your identity and account history before it's processed. Withdrawals typically clear within 24 hours; delays may occur during system maintenance or if fraud checks are needed.
Contact support within 30 days of the transaction with details. We'll investigate game logs and payment records. If the transaction is confirmed as accurate, we can't reverse it; if it was an error, we'll restore your balance. Disputed withdrawals are reviewed with our payment partner.
Active account data is kept while your account is open. After closure, we retain records for up to seven years if required by law or our payment partners. You can request deletion of non-essential data after account closure where local law permits.
You can update your password, email address and phone number in account settings anytime. Identity information like your name and date of birth cannot be changed – if they're wrong, contact support to correct them before account verification is complete.
