Questions about our legal policies
When you request account closure through your settings or via support email, your account is suspended immediately. Your wallet balance is returned to your original deposit method within 24 hours. Your personal data is archived for three years, then deleted unless local law requires longer retention. You can request permanent data erasure after account closure.
Your DANA, OVO, GoPay and QRIS details are encrypted and never stored in plain text. We use tokenisation — each payment method is assigned a secure code that replaces your actual credentials. Payment verification happens server-to-server, so your bank details never pass through our platform interface directly.
Yes. Log into your account and navigate to Account Settings, then select Download My Data. We compile your full transaction history, login records, deposit and withdrawal history, and personal profile details into a downloadable file within 48 hours. This is free and you can request it anytime.
You can access your account from phone, tablet and desktop simultaneously. Each device is tracked with a unique fingerprint so we can spot unauthorized logins. If your account is accessed from a new device or location, you receive an SMS alert. You can revoke device access from your security settings at any time.
Transaction records are kept for seven years to meet Indonesian financial reporting requirements. Your name, address and contact details are archived for three years after closure. After three years, these personal details are deleted unless local law or an outstanding dispute requires us to retain them longer.
Contact our live chat support immediately or call the number in your account settings. We lock your account within minutes to prevent further activity. You receive a full audit of all transactions from the last 30 days, and we reverse any unauthorized deposits or withdrawals. We also update your security settings and password.
No. Your betting data, transaction history and personal details are never shared with advertisers, marketing companies or external partners. We only share data with payment processors — DANA, OVO, GoPay and QRIS providers — to confirm your deposit and withdrawal requests. These partners are contractually bound to keep your data confidential.
